Refund Policy
Refunds
This Refund Policy explains how SilkLinks handles refund requests for paid services, Wallet funding, advertising activity, Plans, transactions and related financial events.
Effective Date
31/07/2026
Last Updated
13/09/2026
Operator
[LEGAL ENTITY NAME]
[EMAIL]
[ADDRESS]
Refund eligibility depends on the transaction, service status, usage, payment status, applicable law, security review and provider limitations. This Policy does not promise universal refunds.
Contents
Quick Refund Navigation
Use these links to review the major refund topics.
1. General Refund Principles
Refunds Depend on the Service and Transaction
Refund eligibility may depend on the type of service or transaction, whether the service has been activated, whether it has already been used or consumed, payment status, applicable law, fraud or security review, and third-party payment limitations.
- Submitting a refund request does not guarantee approval.
- Each request is reviewed according to this Policy, service status and applicable law.
- Confirmed billing or service errors may be corrected through refund, reversal, balance adjustment, service credit or another appropriate method.
- Already consumed services, actual delivered Ad Spend and completed irreversible transactions may have limited refund eligibility where permitted by law.
2. Plans and Membership Purchases
Plan Activation and Use Matter
Plan refund eligibility may depend on whether the Plan was activated, whether Plan benefits or capabilities were already used, elapsed time where applicable, applicable legal rights, fraud or abuse review and transaction status.
Once Plan benefits have been activated or materially used, refund eligibility may be limited where permitted by law. Examples of usage may include accessing premium or VIP features, using Resource submission capacity, using Featured Listing capacity, using Telegram Sender or using other Plan-specific capabilities.
Plan expiration does not itself create a refund entitlement. Expiry means the purchased access period has ended.
3. Wallet Funding
Adding funds to the Wallet is different from purchasing a consumed service. Refund eligibility for Wallet funding may depend on whether funds remain unused, whether they were assigned to or consumed by services, payment provider limitations, applicable law and security or fraud review.
Wallet funds are not the same as earnings. Refunds relate to payments and transactions. Earnings are governed by earning and withdrawal rules, not normal purchase refund rules.
4. Advertising Refunds
Advertising refund review depends on what happened to the funds. Campaign Budget is not the same as Actual Ad Spend. Actual consumed advertising spend is generally treated as a delivered or consumed service.
Once ad delivery has occurred, the consumed amount may not be refundable except where required by law or where a confirmed billing or service error exists.
Unused campaign budget is not the same as consumed Ad Spend. Its treatment depends on current Wallet and campaign rules and the source of those funds. Unused budget is not automatically a cash refund, payment reversal or withdrawal.
5. Campaign Budget vs Actual Spend
Illustrative Example
This example is explanatory only. It does not create a refund formula or automatic entitlement.
$100
Funds added for eligible platform use.
$80
Amount assigned or available to the campaign.
$25
Amount already consumed through eligible delivery.
$20
Funds outside the campaign in this example.
In this example, only $25 has been consumed as advertising delivery. The $55 unused campaign budget and $20 remaining Wallet amount are separate from consumed Ad Spend.
If refunded or reversed advertising activity previously generated referral commission, related referral earnings may also be adjusted or reversed.
6. Resource and Featured Services
Delivered or Used Services May Be Limited
Fees for services already delivered or materially used may have limited refund eligibility. Examples may include Featured Listing activation, Resource promotion or placement, and other time-based visibility services where available.
Resource submission does not guarantee approval. A Resource rejected or removed for violating quality or policy rules does not automatically create a refund entitlement for unrelated Plan benefits.
Where SilkLinks explicitly provides promotional, bonus or non-cash credits, those credits may be non-refundable, subject to separate expiration or use rules, and not redeemable for cash unless current rules or applicable law provide otherwise.
7. Duplicate, Incorrect and Failed Payments
Billing Errors Can Be Reviewed
If a user believes they were charged more than once for the same intended transaction, they should contact Support with relevant transaction details. Confirmed duplicate charges may be reviewed and corrected.
Confirmed billing errors may be corrected through refund, reversal, balance adjustment or another appropriate method depending on the transaction.
A failed payment normally does not create an active paid service unless payment was successfully confirmed. Temporary provider or bank authorization holds may be outside SilkLinks’ direct control.
External payment providers, banks, networks or financial institutions may take additional time to release pending authorizations or reflect refunds. SilkLinks does not control external settlement timelines.
8. Chargebacks and Payment Disputes
Users should contact SilkLinks Support before initiating a chargeback where possible. Chargebacks or reversed payments may result in review or adjustment of Plan access, Wallet funds, advertising activity, earnings, referral commissions and related services.
Users may not receive both a completed SilkLinks refund or credit and a separate successful chargeback for the same amount. Duplicate recovery may be corrected.
Refund requests may be denied or reviewed more closely where there is evidence of fraud, account abuse, payment abuse, self-referral manipulation, artificial activity, policy circumvention or chargeback abuse.
9. Cryptocurrency and Blockchain Transactions
Blockchain Transactions May Be Irreversible
If SilkLinks accepts crypto payments or payout-related transactions, blockchain transactions may be irreversible, exchange-rate movement may affect converted value, network fees may be non-refundable, and refunds where available may require a supported return destination.
Users are responsible for correct asset, network and address details. Withdrawals are not purchases and are not handled under normal purchase refund rules. A completed blockchain payout generally cannot be reversed by SilkLinks.
10. Fees and Currency Conversion
Third-Party Fees May Not Be Refundable
Some payment provider, blockchain or network, bank, conversion or processing fees may be non-refundable where they are charged by third parties. No fee amounts are stated in this Policy.
If refunds involve currency conversion, the amount received may vary due to exchange rates, provider conversion rules or external fees. SilkLinks does not guarantee identical converted value.
11. Refund Method and Timing
How Approved Refunds Are Returned
Approved refunds are normally returned using an appropriate supported method, which may include the original payment method, Wallet adjustment, service credit or another supported method depending on the transaction and provider capabilities.
Where only part of a service remains refundable, SilkLinks may issue a partial refund or adjustment where appropriate and lawful. SilkLinks may offer a Wallet or service credit instead of or in addition to a cash refund where allowed and clearly communicated. This does not waive mandatory legal rights.
After SilkLinks approves a refund, external providers may require additional time before funds appear. No fixed processing time is promised here.
12. How to Request a Refund
Contact Support With Transaction Details
Refund requests should use the canonical SilkLinks Support path. Provide enough information for Support to identify the transaction and service.
- Account email.
- Order or transaction reference.
- Payment date and amount.
- Service purchased.
- Reason for request.
- Supporting evidence where relevant.
Do not send full card number, password, private key, seed phrase or full Bot Token.
SilkLinks may review transaction status, service activation, service usage, campaign spend, account activity, policy compliance, provider status and applicable legal requirements. SilkLinks may request reasonable additional information needed to verify a refund request.
13. Effect of Refunds and Reversals
Related Benefits May Be Adjusted
Refunds, reversals or chargebacks may affect related balances, benefits and activity.
- If a Plan purchase is refunded or reversed, related Plan access and capabilities may be removed or adjusted. The account itself is not automatically deleted.
- If a Wallet funding transaction is refunded or reversed, the corresponding Wallet balance may be reduced or adjusted. If funds have already been spent, additional review or balance correction may be necessary.
- If campaign funds or underlying funding are refunded or reversed, active campaign availability may be adjusted, paused or affected according to current platform rules.
- If an underlying transaction or qualifying activity is refunded or reversed, related earnings may also be adjusted, including sharing-related value, referral commissions or other linked earning events.
- If earnings tied to a refunded or reversed transaction were not yet withdrawn, withdrawable balance may be adjusted. If already paid out, SilkLinks may review the account according to applicable Terms and law.
The following may be non-refundable where permitted by law: already consumed services, actual delivered Ad Spend, third-party or network fees, completed blockchain transactions, promotional or non-cash credits, services used in violation of platform rules, and amounts already recovered through another dispute mechanism.
14. Legal Rights, Related Policies and Updates
Your Legal Rights
Nothing in this Policy limits mandatory consumer rights or refund rights that cannot lawfully be excluded. Refund rules may vary by location and applicable law.
SilkLinks may update this Refund Policy as services, payment methods or legal requirements evolve. The Last Updated date should be revised when updates are published.
Need Help With a Payment?
Have a Refund or Billing Question?
Contact SilkLinks Support with your transaction details, or review the related financial and service policies before submitting a request.