Help & Support
Support
Find the Right Help, Faster
Start with the topic that matches your question, use the related guide when available, and contact SilkLinks Support when you need direct assistance.
Account
Resources
Plans
Payments
Telegram
Withdrawals
Use the guide first when the question is simple. Use Contact Support when direct review is needed.
Support Topics
What Do You Need Help With?
Account & Login
Registration, login, account access and authentication issues.
Resource Access
Public, Registered and VIP / Premium access, sign-in requirements and Plan eligibility.
Resources & Submission
Submitting Resources, classification, quality requirements and moderation.
Plans & Membership
Capabilities, VIP access, listing capacity, Featured Listings and Telegram eligibility.
Payments & Orders
Plan purchases, payment confirmation, order questions and duplicate charges.
Wallet & Earnings
Wallet funds, earnings, advertising spend distinction and referral or sharing earnings.
Withdrawals
Eligibility, payout methods, status, destination details and crypto or network concerns.
Telegram Sender
Bot connection, Channel or Group destinations, Queue, browser-open requirement, sending failures and permissions.
Advertising
Campaign budget, actual spend, Wallet relationship and campaign questions.
Referral Program
Direct referrals, attribution, eligible commission and actual Ad Spend distinction.
Sharing & Earnings
Attributed links, sharing Resources, eligible earnings and traffic quality.
Policies & Safety
Terms of Service Privacy Policy Refund Policy Cookie Policy Acceptable Use Policy Resource Quality Standards
A Few Details Can Help Us Help You Faster
Depending on the issue, include only the details that help identify the problem.
- Account email.
- Affected page or Resource URL.
- Order ID or transaction reference where available.
- Withdrawal request reference.
- Telegram destination details without exposing secrets.
- Screenshot where useful.
- Clear description of what happened.
Do not send passwords, private keys, wallet recovery phrases or full Telegram Bot Tokens.
Support Safety Comes First
SilkLinks Support should never need your password, private key, recovery phrase, or complete Telegram Bot Token.
Quick Answers Before You Contact Support
Why can’t I open a Resource?
The Resource may require Registered or VIP / Premium access. Review Resource Access Levels.
Why was I sent to Plans?
The Resource or feature may require eligible Plan capabilities. See Plans & Membership.
Why does a Registered Resource ask me to sign in?
Registered Resources require a logged-in SilkLinks account.
Why is my Telegram Sender not sending?
Check destination permissions, queue state, browser-open status and any visible error. See Telegram Sender.
Why does my bot need permissions?
Telegram requires the bot to have suitable rights in the Channel, Group or topic where it sends.
Why is a withdrawal not available yet?
Withdrawals apply to eligible withdrawable earnings, not every balance. See Withdrawals.
Is Wallet balance the same as earnings?
No. Wallet funds and earnings are separate. See Wallet & Earnings.
Does every share or referral generate earnings?
No. Only qualifying activity may create eligible value.
Is campaign budget the same as actual spend?
No. Campaign budget is assigned amount; actual spend is consumed eligible delivery. See Advertising on SilkLinks.
Can a refund always be requested?
Refund eligibility depends on the transaction, service status, usage and policy. See Refund Policy.
From Question to Answer
Issue-Specific Guidance
If Something Looks Broken
Reload the page, confirm you are logged in, try the current supported browser, check whether the issue persists, note any visible error message and capture a screenshot if useful.
Telegram Support Safety
Do not publish Bot Tokens or send full credentials in public messages. Verify bot permissions and destination, then describe the error without exposing secrets.
Payment Support
For payment or order issues, provide the relevant order or transaction reference where available. Do not send full card numbers or sensitive payment credentials.
Withdrawal Support
Useful information may include request reference, payout method, status and destination/network used. Do not send private keys or recovery phrases.
Response Expectations
Support requests are reviewed according to current availability and issue type.
What Support Cannot Guarantee
Support cannot guarantee Resource approval, earnings, advertising results, Telegram delivery, reversal of completed blockchain transactions or outcomes controlled by external services.
External Services
Some SilkLinks functionality depends on external platforms such as Telegram, payment providers and blockchain networks. Support can help explain SilkLinks-side behavior but may not control external service availability or policies.
Need Direct Help?
Contact SilkLinks Support
If the guides and FAQ do not answer your question, open the Support form and send us the relevant details.