Contact Us
Contact
How Can We Help?
Whether you have a question about your account, Resources, Plans, payments, Telegram, advertising, earnings or withdrawals, SilkLinks Support can help you find the right next step.
Account
Resources
Payments
Telegram
Withdrawals
Support
This page launches the existing SilkLinks Contact Support form. It does not create a second contact system.
Contact Topics
Contact SilkLinks Support
Choose the topic closest to your question and include enough context for Support to understand what happened.
Account & Login
Registration, login, account access, authentication and profile-related questions.
Resources
Resource access, availability, classification, submission, quality and moderation questions.
Plans & Membership
Plan capabilities, VIP access, listing capacity, Telegram eligibility and active Plan questions.
Payments & Orders
Payment confirmation, duplicate payment, order status, Plan purchase issue or refund question.
Wallet & Earnings
Wallet balance, earnings, referral earnings, sharing earnings and Ad Spend distinctions.
Withdrawals
Withdrawal eligibility, payout method, withdrawal status, destination or network issue and processing questions.
Telegram Sender
Bot connection, Channel or Group destination, permissions, Queue, sending issue and browser-open workflow.
Advertising
Campaign, budget, actual spend, campaign status and promoted Resource questions.
Referrals & Sharing
Referral attribution, sharing attribution, eligible activity, direct referral questions and Resource sharing.
What Should You Include in Your Message?
Include only the details relevant to your question. Clear context helps Support understand the issue faster.
- Account email.
- Affected Resource or page URL.
- Order ID or transaction reference.
- Withdrawal request reference.
- Telegram destination name or ID where appropriate.
- Browser or device details if relevant.
- Screenshot if helpful.
- What you expected to happen and what actually happened.
Do Not Send Sensitive Credentials
Never send account passwords, full payment card numbers, CVV, private keys, crypto recovery phrases, seed phrases, full Telegram Bot Tokens, online banking passwords or authentication secrets. SilkLinks Support should not need these to investigate a normal support request.
Issue-Specific Safety Notes
Telegram Security
You may describe bot name, destination type, destination ID if appropriate, visible error and permission state. Do not paste your complete Bot Token into page content or public messages.
Withdrawal Security
You may provide withdrawal reference, payout method, status, network and public destination address where appropriate. Do not send private keys, recovery phrases or wallet seed phrases.
Payment Security
Useful details include order ID, transaction reference, payment date, amount and payment status. Do not send CVV, full card number or online banking password.
You May Find the Answer Immediately
Getting Started
For new users learning the first steps.
FAQ
For common questions and quick answers.
Help / Support
For topic-based guidance before contacting Support.
Policies
For legal and service rules.
Common Support Questions
Why can’t I open a Resource?
The Resource may require Registered or VIP / Premium access. Review Resource Access Levels.
Why was I redirected to Plans?
The Resource or feature may require eligible Plan capabilities. See Plans & Membership.
How do I know if my Plan is active?
Review your account or order status. If something looks wrong, open the Contact Support form with your order details.
Why is my Telegram Sender not sending?
Check bot permissions, destination details, browser-open status and any visible error. See Telegram Sender.
Why does my Bot need permissions?
Telegram requires the bot to have suitable rights in the destination where messages are sent.
Why can’t I withdraw yet?
Withdrawals apply to eligible withdrawable earnings, not every balance. See Withdrawals.
Is Wallet balance the same as earnings?
No. Wallet funds and earnings are separate. See Wallet & Earnings.
Is campaign budget the same as actual spend?
No. Campaign budget is assigned amount. Actual spend is consumed eligible delivery.
How do refunds work?
Refund eligibility depends on the transaction, service status, usage and policy. See Refund Policy.
What information should I include when contacting Support?
Include the affected page, Resource, order, withdrawal or Telegram context that helps explain the issue. Do not include sensitive credentials.
Send Us a Message
This page uses the existing SilkLinks Contact Support form. It does not duplicate the form or create a separate contact process.
Response Expectations
Support requests are reviewed according to current availability, issue type and the information provided.
What Support Cannot Guarantee
Support cannot guarantee Resource approval, earnings, referral commissions, advertising outcomes, Telegram delivery, refund eligibility, reversal of completed blockchain payouts or results controlled by external platforms.
Some issues involve external services such as Telegram, payment providers and blockchain networks. SilkLinks Support may help explain SilkLinks-side behavior but cannot always control third-party availability, policies or transaction finality.
Your Support Information and Privacy
Information submitted through Support may be used to investigate and respond to the request according to the Privacy Policy.
Contact
Still Need Help?
Open the SilkLinks Contact Support form and include the details most relevant to your issue.